GCASH FAQs

What is GCASH?

GCASH is an internationally-acclaimed micro payment service which transforms a mobile phone into a virtual wallet for secure, fast, and convenient money transfers. GCASH offers a whole host of services like buying of prepaid load, paying for your bills or even making a donation. GCASH has also launched its mobile app for iOS, Android and BlackBerry phones.

How do I add money to GCASH?

To cash-in / cash-out GCASH, you just have to go to any Globe Store or authorized GCASH partners. We also support bank transfers from BPI express online to GCASH. To get the list of our partners, please visit www.globe.com.ph/gcash.
Cashing in to your own GCASH wallet is free. When sending GCASH to others and cashing out at any GCASH outlet, pay only P20 for every 1000 and for any amount in excess.

What are the key features of GCASH?

  • Buy airtime load with a 10% rebate

  • Pay Credit Card bills, Utility bills and Globe bills

  • Send money to a mobile number, email or Facebook

  • Make purchases in US online sites with GCASH American Express® Virtual Card

Do I have to pay whenever I use any of the GCASH transactions?

Most services in GCASH are free, but some do require a small service fee.

Transaction Service Fees
Cash-into Self Free!
Cash-intoOthers P20 for every P1000 and a fraction thereof
Cash-out P20 for every P1000 and a fraction thereof
Send Money (P2P) P10 for every P1000 and a fraction thereof
Buy Load Free!
Register to GCASH Free!
Inquire on Last Transaction Free!
Balance Inquiry Free!

How do I start using GCASH?

It's easy to get started;you can easily register from within the app! Just tell us your First Name, Last Name, Address, Mother's Maiden Name and create a mobile PIN (MPIN). Then just wait for a confirmation text to get started.

How do I send GCASH to another Globe/TM number using the GCASH app?

Click the send money option. Then enter the amount that you want to send and the recipient. You can send GCASH through text, email or Facebook.

How do I buy load using GCASH app?

Click on Buy Stuff. Then click on Buy Load. Choose whether to send to Self or Others, and enter the mobile number and amount. Then click on Buy.

How do I pay bills using GCASH app?

To pay your bills, click on Pay Bills. Select a biller. Enter the amount and reference details, and click on Pay.

What are GCASH services and the prices of these when I avail of them?

The table below may serve as your guide:

TRANSACTIONSERVICE FEES
CASH-IN TO SELF FREE
CASH-IN TO OTHERS P20 for every P1000 and a fraction thereof
CASH-OUT P20 for P1000 and a fraction thereof
SEND MONEY (P2P) P10 for every P1000 and a fraction thereof
PAY BILLS FREE
BUY LOAD FREE
REGISTER FREE
LAST TRANSACTION FREE
BALANCE INQUIRY FREE

Note: Please remember that service fees (except cash-in to others) are now charged against your GCASH balance.

Given this new pricing scheme, how can I benefit from these GCASH services?

With this new pricing scheme, you can send cash to your own registered GCASH account (CASH-IN TO SELF) for FREE at any GCASH OUTLETS! This is applicable to all Globe Postpaid, Prepaid and TM subscribers.
What's more, now you can buy load and pay bills even if you don't have any airtime load! You can only do this if you have enough balance in your GCASH wallet. This applies to both Globe Prepaid and TM users.

Why did Globe change the new GCASH Pricing scheme of the customers?

The change is to serve you better. We regularly do system improvements to guarantee smoother and more enjoyable mobile money experience for you. Rest assured that our rates are still more affordable compared to most remittance services.

As our own way of saying thank you, cashing-in to self, paying for bills, and buying load are now FREE of charge and you will still enjoy a 10% rebate when you use GCASH to buy load.

Does this mean I can already do GCASH transactions even if I don't have airtime load?

Yes.For as long as you have enough GCASH in your account, you can do any GCASH transaction.

I'm a BanKo subscriber. Will BanKo services be affected of this New Pricing Scheme?

You won't be affected by the price change. As a regular subscriber, keep in mind that when you initiate transactions that terminate to a BanKO subscriber (e.g. P2P to a BanKo sub, Buy load for a BanKO sub), the former will be charged based on the new pricing scheme.

I usually cash-in to others and it's now more expensive than before. What's my alternative?

The best thing to do is to make a Cash-in to Self transaction, which is FREE of charge. After that, you can send GCASH directly to the person you want to send money to for just P10 for every P1000 or a fraction thereof.

You can also cash-in more than you need for that particular transaction for future possible needs to send GCASH.

Will the fees be charged on top of my transaction amount or will it be deducted from it?

The service fees will be charged on top of your transaction amount. For example: you are sending P1000 worth of GCASH. The total amount that will be deducted from your GCASH wallet is P1010, inclusive of the P10 service fee.
Please note that for cash-in to others, you will have to pay outright for the service fee. Only Cash-Out and P2P fees will be charged against your GCASH wallet.

What happens if the remaining amount of my GCASH wallet is not enough to pay for the service fee while doing Cashout/ P2P? Can I just pay outright?

This is not possible. Service fees will be deducted by the system. So, if your GCASH wallet balance is not sufficient, the system will not process your transaction.

What if I want to deduct my GCASH wallet for Cash-in to Others instead of paying it outright?

The system will not check your GCASH wallet for cash-out transactions. If you want to transfer your GCASH to the partner's wallet, you will be charged P2P fees, so Globe is not recommending it.

How will the store confirm if I am cashing in to my number?

Cash-in to Self is a personal transaction and we can confirm this through SMS. The frontliner of the store will initiate this and you will need to reply to this message with your MPIN for the transaction to push through.

If I do a cash-out transaction, will my recipient also receive a message where he/she needs to reply with his/her MPIN?

No. That process applies for Cash-in to Self transactions only.

If the service fees for Cash-In to Others transactions are not charged against my GCASH wallet, how will I pay for this service?

Our frontliners will collect cash from you as payment for this service.

What about my Cash-Out transactions? How will I pay for this service?

All cash-out transactions will be charged against your GCASH wallet's balance.

Can I have the option to pay the service fee outright for CASH-IN TO OTHERS, CASHOUT AND SEND MONEY (P2P) or will it always be deducted from the GCASH wallet balance?

Only Cash-Out and P2P transactions are charged against the GCASH wallet balance. Sorry, but you do not have the option to pay outright for these.

I already have a GCASH Card. Are there changes with the fees using the card as well?

No changes have been made regarding this. This means that withdrawal fees remain P20 per transaction and balance inquiries at P3 when using the GCASH Card.

Given the system enhancements that Globe has made, what changes can I expect in my GCASH usage experience?

GCASH has undergone recent system enhancements to make it user-friendly for everyone. Please refer to the table below and take note of the changes:

  1. CASH-IN TO SELF (EFFECTIVE AUGUST 1, 2012)

    STEP #PROCESS
    STEP 1 Fill-out the GCASH Service form with your information and present your Valid ID to the front liner.
    STEP 2 Give cash to front liner and pay the corresponding transaction fee (1% to 2% of transaction amount). Give cash to front liner. Wait for an SMS message from 2882 requesting for your MPIN as an added security measure. Reply with your MPIN to proceed. This transaction is now FREE of charge.
    STEP 3 Wait for SMS confirmation from 2882 stating a successful cash-in transaction.


  2. CASH-IN TO OTHERS (EFFECTIVE AUGUST 1, 2012)

    STEP #PROCESS
    STEP 1 Fill-out the GCASH Service form with you and your recipient's information and present your Valid ID to the front liner.
    STEP 2 Give cash to front liner and pay the corresponding transaction fee (1% to 2% of transaction amount). Give cash to front liner and pay the corresponding transaction fee (P20 for every P1,000 and a fraction thereof).
    STEP 3 Recipient will receive an SMS confirmation from 2882 stating a successful cash-in transaction.


  3. CASH-OUT VIA STORES (EFFECTIVE AUGUST 1, 2012)

    STEP #PROCESS
    STEP 1 Fill-out the GCASH Service form with you and your recipient's information and present your Valid ID to the front liner.
    STEP 2 Front liner processes transaction. 2882 sends an SMS confirming the cash-out transaction. Reply with your MPIN within 5 minutes to confirm.
    STEP 3 Front liner hands over the cash-out amount. Pay the corresponding transaction fee (1% - 2% of the transaction amount). Front liner hands over the cash-out amount. Service fee is deducted from your GCASH wallet (P20 for every P1000 and a fraction thereof). No need to pay anything to the front liner.


  4. CASH-OUT VIA OTHER OUTLETS (EFFECTIVE AUGUST 1, 2012)

    STEP #PROCESS
    STEP 1 Fill-out the GCASH Service form with you and your recipient's information and present your Valid ID to the front liner.
    STEP 2 Send GCASH to the outlets' GCASH mobile number. Front liner processes transaction. 2882 sends an SMS confirming the cash-out transaction. Reply with your MPIN within 5 minutes to confirm.
    STEP 3 Front liner hands over the cash-out amount. Pay the corresponding transaction fee (1% - 2% of the transaction amount). Front liner hands over the cash-out amount. Service fee is deducted from your GCASH wallet (P20 for every P1000 and a fraction thereof). No need to pay anything to the front liner.


  5. Other GCASH Services – Whether you want to register to GCASH, send GCASH, buy load, pay bills, check balance, donate, change MPIN and view last transaction, there are several ways you can do these:

    • Via SMS

    • Via the *143# Menu – Dial *143# using your GCASH registered Globe/TM SIMs to access your GCASH wallet. You just need to follow the instructions to do transactions.

    • Via GCASH app in iPhone – Simply download the GCASH app in your iPhone device and you're good to go!

What are the charges for DONATE TRANSACTIONS? and/or CHANGING OF MPIN TRANSACTIONS?

Donate transactions and changing of MPIN transactions are absolutely FREE. There will be no airtime load charges for these.

 

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